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SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.

SKILLS

HumanResourceDevelopment:Articulateandeffectivecommunicatorandtrainer.Inspireateamcommitmenttocompanygoals,managementobjectivesandhighqualityperformancestandards.

Computersystems:Skilledinuseanddevelopmentofdatacollection,andspreadsheetprogramsforaccounting,statisticalanalysisandreportingfunctions.Assistedincomputersystemsinstallationsandfulltrainingofemployees.

Troubleshooter:Analyticalwithandestablishedtrackrecordforidentifyingcomplexproblems;resourcefulandinventiveindevelopingandimplementingcreativesolutionswithenhancedsensitivitytocost,efficiencyanddeadlines.

EXPERIENCE

1993-PresentSilverGuardInsuranceAgency

TRAININGCOORDINATOR

Developtrainingcurriculum,aidsandmaterialstoinstructstaffindivisionoperations,corporatepolicyandprocedure,andtomaintainon-goingpersonneldevelopmentinknowledgeofcurrentpractices,increasejobperformanceskillsandmaintainqualityassuranceforalofficeoperations.

Conducthighlyeffectiveclassroomsessionsandhands-ontrainingencompassingbilling,benefits,insuranceindustryregulationsandrelevantlegalissues.

Specializeininvestigatingmedicalmalpracticecases.

1991-1993Orangecommunitymedicalcenter

MANAGER

Managedandsuperviseddailycreditandcollectionsoperationswithresponsibilityforclientbillingandmanagingfreecarepeograms.Controlledoperatingbudgetandcontributedtooverallbudgetplanning.Analyzedaccountsstatusandimplementedappropriatecollectionsprocedures;facilitatedclearcommunicationswithservicevendors;workedeffectivelywithattorneysincasesinvolvinglegalproceedings.

1987-1991ContemporaryTemps

ASSISTANTMANAGER

Collectedinsurancestatisticaldata;implementedcostavoidanceprogramsandconductedtrainingoftemporaryemployeesinbillingprocedures,govermentbenefitsprograms,healthcardbenefitsissues,andinsuranceindustryregulations.

EDUCATION

Bachelorofscienceinbusinessadministration,1988

CokerCollege-Hartsville,SC

Skillssectiondrawsattentiontocandidate''''sacquiredprofessionalqualifications.

Chrono-functionalresumehasthestrengthofchronologicalformatandtheflexibilityoffunctionalformat.